The inner liner of the hose can expand and burst if the strain relief breaks or becomes fully unthreaded. There are two black plastic strain reliefs on each hose, one at each end.

a) All 5/8” diameter HydroTech Expandable Burst Proof Hoses (25 ft, 50 ft, 60 ft, 75 ft, 100 ft, 200 ft) that include a manufacturing date code ending in -211, -212, -213, -214, -221, -222, -223, -224, -231, -232, -233, -234, -241, -242, -243, or no date code displayed are valid for the recall. Some date codes may contain a hyphen or space after the first two numbers and appear as 23-4, 24-3, etc. These are valid as well.

b) NOT included in voluntary recall: 5'8" diameter HydroTech Expandable Burst Proof hoses with a manufacturing date code of -244, -251, -252, and -253 are not included. The HydroTech PRO SERIES 3/4“ diameter 2x Max Flow or FLAT JACKET product lines are not included.

Only products manufactured before August 31, 2024 are included in this voluntary recall.

While consumers may not have the original packaging, retailers receive product from Winston Products with the packaging. Therefore, the packaging may have a date of manufacture code on the packaging, which can be used to determine if the hose is manufactured on or before August 31, 2024. Please reference this image to locate where the date code (where blue arrow points to) appears on the packaging.

To the extent there is no stickered date code, the Firm also implemented a UPC change on the 25’, 50’, and 100’ hoses and to the extent the new UPC is printed on the packaging (not a sticker but printed artwork on the product packaging) it was manufactured after August 31, 2024 as the Firm implemented printed UPCs at its factories for all product manufactured after August 31, 2024. The new UPC codes are: 849278056384 (25’ hose), 849278056339 (50’ hose), 849278056346 (100’ hose).

Please reference the images below to locate where to find the UPC (highlighted in red) on the packaging.

849278056384 (25’ hose) - View Image

849278056339 (50’ hose) - View Image

849278056346 (100’ hose) - View Image

Any manufacturing date code ending in -211, -212, -213, -214, -221, -222, -223, -224, -231, -232, -233, -234, -241, -242, -243, or no date code displayed are valid for the recall. Some date codes may contain a hyphen or space after the first two numbers and appear as 23-4, 24-3, etc. These are valid as well.

Hoses with manufactured date codes ending in -244, -251, -252, and -253 are NOT RECALLED. Pro Series and FLAT JACKET hoses are also NOT RECALLED. Refunds will not be issued for hoses that are not included in the recall.

The manufacturing date code can be found in the regulator, underneath the washer. Pull the washer out and a date code can be found. Not all regulators will have a date code. See example here

1. For purchases made at Walmart stores or on walmart.com:

• Return the hose to any Walmart location. You will need both proof of product and proof of purchase. Walmart accepts receipts or debit/credit card information for
  in-store purchases. For online purchases, receipts, email addresses, or phone numbers may be used to verify the order. Refunds will be processed by Walmart
  

2. For purchases made at Home Depot stores or on homedepot.com:

• Return the hose to any Home Depot location. Proof of purchase is not required, but you must bring the product itself to receive a refund. Home Depot will process your refund directly in-store.

3. For purchases made at Ace Hardware stores or on acehardware.com:

• Return the hose to any Ace Hardware location. Proof of purchase is not required, but the hose must be returned as proof of product. Ace Hardware will issue your refund.

4. For purchases made at Do It Best stores or on doitbest.com:

• Return the hose to any Do It Best location. You will need both proof of product and proof of purchase. Do It Best accepts receipts or debit/credit card information for
  in-store purchases. For online purchases, receipts, email addresses, or phone numbers may be used to verify the order. Refunds will be processed by Do It Best.
  

5. For purchases made on Amazon.com, HydrotechProducts.com, Target.com, or any other retailer

• Please submit your information in the online form here. You will need to provide the following to submit a refund,
  

1. A photo of the manufacturing date code on the regulator, or a photo of the area where the code should appear. The manufacturing date code can be found in the force control connector, underneath the washer. Pull the washer out and a date code can be found. Not all regulators will have a date code. See example here
   
2. A photo showing after the product has been cut with scissors so it cannot be used in the future. At least 6 inches of the hose must still be attached to the regulator. The photo also must show your initials and the date of destruction written in permanent marker. See example her

You will need to submit a separate claim for each individual hose. Should there be any issues entering multiple hoses, contact customer service by phone at 888-412-2396 or by email at hydrotechvoluntaryrecall@hydrotechproducts.com

Please allow for up to four weeks from your refund being accepted to receive your check in the mail. There are no options for repair or replacement.

You do not need to ship the item back to us.

Please allow up to 4 weeks to receive a refund. The refund will be mailed and the consumer will receive a physical check.

Please return recalled hoses purchased from Home Depot, Walmart, Ace Hardware and Do It Best to the store for a full refund.

For hoses purchased from hydrotechproducts.com, Amazon, and other retailers, please go to https://hydrotechproducts.com/voluntaryrecallprocessing

For more information, refer to the next
question.

When the date of manufacture on the packaging is in conflict with the date of manufacture code on the product, use the date on the original hose packaging.  The date codes on the product are not a manufacturer date code of the hose itself but reference to when the spigot-end regulator component of the hose was manufactured. Therefore, some hoses manufactured after August 31, 2024 which used older spigot-end regulator components include a date code on the product indicating that the hose is included in the recall (“-211, -212, -213, -214, -221, -222, -223,- 224, -231, -232, -233, -234, -241, 242, -243”), however, if a consumer still has the packaging they can tell that these hoses are not included in the recall (packaging date code of 0924 and later). Please reference this image to locate where the date code (where blue arrow points to) appears on the packaging.  If a customer no longer has the original packaging, out of an abundance of caution, the Firm is instructing them to reference the on-product date code to determine whether their hose is recalled.

HydroTech Hoses have a 10-year warranty and if customers registered for the warranty, they may exchange their hose for a replacement directly with Winston Products LLC. Any customer questions please contact Winston Products at 1-844-430-1311 or email info@hydrotechproducts.com.  

You can call Winston Products toll-free at 888-412-2396 from 9 a.m. to 5 p.m. ET
Monday through Friday, or reach us by email at hydrotechvoluntaryrecall@hydrotechproducts.com