The inner liner of the hose can expand and burst if the strain relief breaks or becomes fully unthreaded. There are two black plastic strain reliefs on each hose, one at each end.

a) All 5/8” diameter HydroTech Expandable Burst Proof Hoses (25 ft, 50 ft, 60 ft, 75 ft, 100 ft, 200 ft) that include a manufacturing date code ending in -211, -212, -213, -214, -221, -222, -223, -224, -231, -232, -233, -234, -241, -242, -243, or no date code displayed are valid for the recall.

b) NOT included in voluntary recall: 5'8" diameter HydroTech Expandable Burst Proof hoses with a manufacturing date code of -244, -251, -252, and -253 are not included. The HydroTech PRO SERIES 3/4“ diameter 2x Max Flow or FLAT JACKET product lines are not included.

Only products manufactured before August 31, 2024 are included in this voluntary recall.

Any manufacturing date code ending in -211, -212, -213, -214, -221, -222, -223, -224, -231, -232, -233, -234, -241, -242, -243, or no date code displayed are valid for the recall.

Hoses with manufactured date codes ending in -244, -251, -252, and -253 are NOT RECALLED. Pro Series and FLAT JACKET hoses are also NOT RECALLED. Refunds will not be issued for hoses that are not included in the recall.

The manufacturing date code can be found in the regulator, underneath the washer. Pull the washer out and a date code can be found. Not all regulators will have a date code. See example here

1. For purchases made at Walmart stores or on walmart.com:

• Return the hose to any Walmart location. You will need both proof of product and proof of purchase. Walmart accepts receipts or debit/credit card information for
  in-store purchases. For online purchases, receipts, email addresses, or phone numbers may be used to verify the order. Refunds will be processed by Walmart.
  

2. For purchases made at Home Depot stores or on homedepot.com:

• Return the hose to any Home Depot location. Proof of purchase is not required, but you must bring the product itself to receive a refund. Home Depot will process your refund directly in-store.

3. For purchases made at Ace Hardware stores or on acehardware.com:

• Return the hose to any Ace Hardware location. Proof of purchase is not required, but the hose must be returned as proof of product. Ace Hardware will issue your refund.

4. For purchases made at Do It Best stores or on doitbest.com:

• Return the hose to any Do It Best location. You will need both proof of product and proof of purchase. Do It Best accepts receipts or debit/credit card information for
  in-store purchases. For online purchases, receipts, email addresses, or phone numbers may be used to verify the order. Refunds will be processed by Do It Best.
  

5. For purchases made on Amazon.com, HydrotechProducts.com, or any other retailer

• Please submit your information in the online form here. You will need to provide the following to submit a refund,
  

1. A photo of the manufacturing date code on the regulator, or a photo of the area where the code should appear. The manufacturing date code can be found in the force control connector, underneath the washer. Pull the washer out and a date code can be found. Not all regulators will have a date code. See example here
   
2. A photo showing after the product has been cut with scissors so it cannot be used in the future. At least 6 inches of the hose must still be attached to the regulator. The photo also must show your initials and the date of destruction written in permanent marker. See example here

You will need to submit a separate claim for each individual hose. Should there be any issues entering multiple hoses, contact customer service by phone at 888-412-2396 or by email at hydrotechvoluntaryrecall@hydrotechproducts.com

Please allow for up to four weeks from your refund being accepted to receive your check in the mail. There are no options for repair or replacement

You do not need to ship the item back to us.

Please allow up to 4 weeks to receive a refund. The refund will be mailed and the consumer will receive a physical check.

Please return recalled hoses purchased from Home Depot, Walmart, Ace Hardware and Do It Best to the store for a full refund.

For hoses purchased from hydrotechproducts.com, Amazon, and other retailers, please go to https://hydrotechproducts.com/voluntaryrecallprocessing

For more information, refer to the next
question.

You can call Winston Products toll-free at 888-412-2396 from 9 a.m. to 5 p.m. ET
Monday through Friday, or reach us by email at hydrotechvoluntaryrecall@hydrotechproducts.com